FAQs

FAQs

Transforming Homes with Motifs Home Decor: A Tale of Elegance and Comfort

When Priya and Rajesh moved into their new house, they were excited yet overwhelmed by the prospect of furnishing and decorating it. They wanted a space that was not only stylish but also comfortable and reflective of their personalities. Enter Motifs Home Decor. With a keen eye for design and a vast collection of high-quality decor items, Motifs transformed their blank canvas into a warm, inviting home.

Available Payments

At Motifs Home Decor, we offer a variety of convenient payment methods to ensure a seamless shopping experience for our customers. You can choose to pay using credit/debit cards, net banking, UPI, and popular digital wallets such as Paytm and Google Pay through our secure Razorpay payment gateway. For added convenience, we also provide a cash on delivery (COD) option for select locations, allowing you to pay in cash at the time of delivery. Whether you prefer online payments or the traditional COD method, we have you covered.

Order History and Disputes

The order history and all related transactions at Motifs Home Decor are covered under the jurisdiction of Gurgaon, India. This means that any disputes or legal matters arising from your purchases will be governed by the laws applicable in Gurgaon. We are committed to ensuring a smooth and transparent shopping experience and adhere to all legal regulations to protect your rights as a customer.

Shipping and Handling

At Motifs Home Decor, we aim to deliver your orders promptly and efficiently. Our shipping and handling process typically takes 5-7 working days, ensuring your products arrive in a timely manner. We partner with Shiprocket, a reliable logistics provider, to handle our shipments. This partnership allows us to offer dependable delivery services across various locations. Rest assured, your order is in good hands from the moment it leaves our warehouse until it reaches your doorstep.

Gift Cards

At the moment, Motifs Home Decor does not offer gift cards. We are constantly working to improve our services and may introduce this option in the future. Please stay tuned for updates. If you have any other questions or need assistance, feel free to contact us.

Returns and Exchanges

At Motifs Home Decor, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return policy. Items must be returned in their original condition and packaging, along with proof of purchase. To initiate a return, please contact our customer service team within 7 days of receiving your order. We are here to help make the return process as smooth as possible.

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