Return Policy
Effective Date: 01.01.2024
Thank you for shopping at Motifs Home Decor. We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines and procedures for returns and exchanges of products purchased from motifshomedecor.com (the “Website”). Please read this policy carefully to understand your rights and responsibilities.
- Eligibility for Returns
1.1 To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and in the same packaging as when it was received.
- The return must be requested within [number of days] days from the date of delivery.
- The item must be eligible for return based on the specific product category (e.g., non-customized, non-perishable, etc.). Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene or customization reasons.
1.2 Please note that certain products may have additional return restrictions or requirements, which will be clearly stated on the product page.
- Return Process
2.1 To initiate a return, please follow these steps:
- Contact our customer support team within the specified return period to request a return authorization. You can reach us through [contact information].
- Provide the order number, item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization and any necessary instructions.
2.2 Please ensure that the item is securely packaged for return shipment to prevent damage during transit. We recommend using the original packaging if available.
2.3 You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label or arrange for the return shipping at our expense.
- Refunds and Exchanges
3.1 Upon receiving the returned item and verifying its condition, we will process the refund or exchange as per your request.
3.2 Refunds will be issued to the original payment method used for the purchase. Please allow [number of days] business days for the refund to be processed and credited back to your account, depending on your payment provider.
3.3 If you prefer an exchange for another item, we will process the exchange based on the availability of the requested item. If the requested item is unavailable, we will offer a refund instead.
- Non-Returnable Items
4.1 The following items are generally non-returnable:
- Personalized or custom-made products.
- Perishable goods, such as food items or flowers.
- Intimate or sanitary goods, such as underwear or skincare products.
- Gift cards or digital downloads.
4.2 Additionally, items that are damaged, used, missing parts, or not in their original packaging may not be eligible for return.
- Damaged or Defective Items
5.1 If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund.
- Contact Us
6.1 If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer support team through Contact us page. We are here to help and will respond to your inquiry as soon as possible.
- Policy Updates
7.1 We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting the revised version on the Website.
Please note that this Return Policy is a summary of our guidelines and does not supersede or replace any statutory rights you may have as a consumer under applicable laws.
