Shipping Policy
Effective Date: 01.01.2024
Thank you for choosing Motifs Home Decor. This Shipping Policy outlines important information regarding the shipping and delivery of products purchased from motifshomedecor.com (the “Website”). Please read this policy carefully to understand our shipping procedures and options.
- Order Processing Time
1.1 Once you place an order on our Website, please allow us 1-3 business days to process and prepare your order for shipment. Business days exclude weekends and holidays.
1.2 During peak seasons or promotional periods, order processing may take longer than usual. We appreciate your patience and understanding during such times.
- Shipping Methods and Delivery
2.1 We offer various shipping methods to ensure the timely and secure delivery of your products. The available shipping options will be displayed during the checkout process, and you can choose the method that best suits your needs.
2.2 Our shipping options may include, but are not limited to:
Standard Shipping: This option typically delivers your order within 5-7 business days after it has been processed and shipped.
Expedited Shipping: If you need your order delivered faster, you can select our expedited shipping option. Expedited shipping usually delivers your order within 2-3 business days after it has been processed and shipped.
International Shipping: For customers outside India, we offer international shipping options. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient, and we recommend contacting your local customs office for more information before placing an international order.
2.3 Please note that the estimated delivery times mentioned above are provided by the shipping carriers and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, customs inspections, or carrier disruptions. We will make every effort to ensure timely delivery but cannot be held responsible for any delays beyond our control.
- Order Tracking
3.1 Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated after receiving the tracking number.
3.2 If you have any questions or issues regarding the tracking of your order, please contact our customer support team. We will be happy to assist you in tracking your package and resolving any concerns you may have.
- Shipping Restrictions
4.1 We currently offer shipping within India and to select international destinations. However, please note that certain products may have specific shipping restrictions due to their size, weight, or legal requirements. These restrictions will be mentioned on the product page, and we appreciate your understanding.
- Shipping Costs
5.1 Shipping costs will vary depending on the shipping method chosen, the destination of the package, and the total weight and dimensions of the products in your order. The shipping costs will be calculated and displayed during the checkout process before you finalize your purchase.
5.2 Please note that any additional customs duties, taxes, or import fees imposed by the destination country for international orders are the responsibility of the recipient and are not included in the shipping costs paid to us.
- Address Accuracy
6.1 It is crucial to provide accurate and complete shipping address information during the checkout process. We cannot be held responsible for any delays or delivery issues arising from incorrect or incomplete address details provided by the customer.
6.2 If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been processed or shipped yet.
- Contact Us
7.1 If you have any questions or concerns about our Shipping please contact us through contact us page
